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Service Terms

These Service Terms outline how Bloomshire Express provides flower delivery within England. By using our website or placing an order, you agree to these terms.

Company Details

Bloomshire Express operates from 18 Westgate Street, Gloucester GL1 2NZ, England. Contact us at [email protected] or phone 441 146 972 380.

Orders

Orders may be placed through our website, by phone, or by email. A confirmation email is issued upon receipt. Acceptance occurs when payment is processed and we confirm your delivery slot.

Pricing

All prices are listed in British pounds (GBP) and include applicable VAT. Delivery fees vary by postcode and will be shown before checkout. Prices are subject to change without prior notice.

Delivery

We deliver across England to postcodes within our coverage area. Same-day delivery is available in select towns. Delivery time bands are approximate and depend on route capacity. In adverse weather or traffic, timings may shift slightly.

Recipient Availability

If the recipient is unavailable, we may leave flowers in a safe place or with a neighbour, provided conditions are suitable. Otherwise, a redelivery or collection arrangement will be made.

Substitutions

We reserve the right to substitute flowers of equal or greater value when certain varieties are unavailable, maintaining the intended design, colour palette, and overall style.

Returns & Complaints

Because flowers are perishable goods, returns are not accepted once delivered. If the product arrives damaged or incorrect, contact us within 24 hours with a photo and description. We will respond with a fair resolution in line with UK consumer rights.

Cancellation

Orders can be cancelled before preparation begins. After that point, materials may already be in use, and partial charges could apply. Cancellations must be confirmed via email.

Use of Website

Content on our website is provided for general information. We strive for accuracy but cannot be held liable for typographical or minor content errors. Unauthorised copying or scraping of content is not permitted.

Data Protection

Your personal data is processed according to our Data & Cookies Guide. We comply with the UK GDPR and Data Protection Act 2018.

Intellectual Property

All text, imagery, and layout are the property of Bloomshire Express unless stated otherwise. Logos and names may not be reproduced without permission.

Liability

We are not responsible for indirect losses, delays caused by circumstances beyond control, or allergic reactions to natural materials. Liability shall not exceed the value of the order.

Jurisdiction

These terms are governed by the laws of England and Wales. Any disputes shall be handled by the courts located in England.

Contact

For any questions about these terms, please email [email protected] or write to Bloomshire Express, 18 Westgate Street, Gloucester GL1 2NZ, England.

Effective: October 2025